In this report, Aite describes the current market environment of contact center fraud in financial institution contact centers, fraud activity in interactive voice response (IVR), and financial institution's technology investment plans to combat such fraud.
You will learn how FI's protect contact centers, where investments in IVR monitoring are going over the next years and the top business case drivers for fraud technology investments. Aite also reports on what fraud institutions are seeing in their IVRs today.
Download today to learn more about:
- Top three areas getting technology funding
- How ready are contact centers to monitor and detect IVR fraud?
- How to provide additional fraud savings above and beyond what is detected by other fraud prevention systems in place