Training

Investigative Case Management: Redefining a Critical Capability

Investigative Case Management: Redefining a Critical Capability
At a time when the economy is suffering, the threat of fraud continues to rise. Loss prevention teams are being tasked to do more with less, and the ever present challenge of identifying and fully investigating real threats amidst false positives becomes even more difficult.

These dynamics require a fundamental increase and shift in the value financial institutions receive from investments in case management technologies. Organizing and managing alerts and workflow is not sufficient. Case Management must also provide robust tools for forensic research and enhance fraud detection.

Register for this webinar to learn:

  • Why preventing fraud and sound case decision-making requires a new approach to case management

  • How case management can be used to identify connected networks of fraud and fraudsters

  • Why fraud case management, forensic investigation and detection are inextricably linked

Background

Banking institutions face a perfect storm of rising rates of increasingly sophisticated fraud coupled with legacy fraud detection systems that yield high numbers of false positives, as well as ever-tightening budgets that force loss prevention teams to attempt to do more with less.

Enter case management.

Along with monitoring and detection systems, investigative case management is a critical capability in the fight against fraud. The conventional justification for case management systems is that they support increased productivity and improved documentation and reporting throughout the investigative process. While adept at enabling basic capabilities like alert grouping, workflow management and report filing, traditional case management tools have fallen short of helping fraud teams achieve their ultimate goals - resolving cases efficiently, and uncovering as much fraud as possible during the process.

A new, more complete definition of case management acknowledges the untapped potential of every investigation, so that every fraud alert becomes an opportunity to find additional fraud.

Attendees to this webinar will learn:

  • Why uncovering cross-channel fraud requires a new approach to case management;

  • How case management can be used to identify collusive fraud networks;

  • Why centralizing as much data as possible - and not just alerts - is where traditional case management tools fail;

  • Why fraud case management, forensic investigation and detection are inextricably linked;

  • How better tools for investigation can drive faster, more thorough case resolution and higher rates of fraud detection - and, ultimately, prevention.

Webinar Registration

This webinar is available OnDemand.

View Now


Around the Network

Our website uses cookies. Cookies enable us to provide the best experience possible and help us understand how visitors use our website. By browsing bankinfosecurity.eu, you agree to our use of cookies.